1. Who We Are

Critical Ventilation Solutions is a specialist ventilation company providing HVAC commissioning, cleanroom validation, clean air device certification and related services to healthcare, pharmaceutical and cleanroom facilities worldwide.

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: info@criticalventilationsolutions.co.uk Website: criticalventilationsolutions.co.uk

2. What Information We Collect

We may collect the following personal information:

• Your name
• Your email address
• Your phone number
• Your company name and job title
• Information you provide through our contact form or enquiry submissions
• Technical data such as your IP address, browser type and pages visited

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you have requested
• Send you information relevant to your enquiry or project
• Improve our website and services
• Comply with our legal obligations

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Legitimate interest — to respond to enquiries and communicate with potential and existing clients
• Contractual necessity — to deliver our services to you
• Legal obligation — where we are required to process data to comply with the law
• Consent — where you have provided explicit consent for us to contact you

5. How We Store Your Data

Your data is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

6. Sharing Your Data

We do not sell or rent your personal data. We may share your data with trusted third party service providers who assist us in operating our website and delivering our services, including:

• Website hosting providers
• Email service providers
• Google (reCAPTCHA and Analytics)

All third parties are required to handle your data in accordance with GDPR and our data processing agreements.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings at any time.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand how visitors use our website
• Marketing cookies — used to track visitors and display relevant content

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) you have the following rights:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights please contact us at info@criticalventilationsolutions.co.uk and we will respond within 30 days.

9. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any concerns about how we handle your data or wish to make a complaint, please contact us at:

Email: info@criticalventilationsolutions.co.uk Website: criticalventilationsolutions.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.